<p>For an enquiry about IVD, diagnostic or laboratory reagents, the following information helps our team understand the shipment.</p> <h2>1. Product properties</h2> <p>Know exactly what the product is: classification, stability data, and whether it involves dry ice, batteries or other regulated components. This decides what airlines and routes are even available.</p> <h2>2. Temperature band</h2> <p>Ambient, 2–8°C, 15–25°C, frozen and dry ice are different operations, not one checkbox. The band drives packaging, coolant quantity, and how much transit time the shipment can tolerate.</p> <h2>3. Packaging</h2> <p>Insulated shipper, coolant type and quantity, and data logger placement are chosen against the temperature band and the worst-case transit time — not the scheduled one.</p> <h2>4. Documents</h2> <p>MSDS, product information and destination-specific paperwork should be complete before pickup, not chased at the airport.</p> <p>Share the available product information with our medical logistics team. Tell us the product and the destination — we will tell you what the movement requires.</p>