Effective date: 18 September 2026
Who we are
Euphony Logistics (“we”, “us” or “our”) provides international freight and logistics services. This Privacy Policy explains how we handle personal information when you visit euphonylink.com, submit a shipment enquiry, or contact us through the website.
Information we collect
When you submit our enquiry form, we collect the information you provide: your name, email address, company, shipment origin, shipment destination and cargo details. If you contact us by email or WhatsApp, we receive the information contained in your message and the contact details associated with that service.
Our website and hosting providers may also process technical information such as your IP address, browser type, device information, requested pages, timestamps, referrer and security logs. We use this information to operate, secure and diagnose the website.
How we use information
- To review and respond to shipment enquiries.
- To prepare quotations and discuss logistics services you request.
- To operate, protect and improve the website and enquiry system.
- To measure advertising performance and understand how visitors reach the site.
- To comply with applicable legal obligations and protect our rights.
We do not sell personal information.
Cookies, advertising and analytics
The site uses Google Ads tags to measure visits and conversions. Google may set or read cookies and process device, browser, interaction and advertising information according to its own privacy policies. You can manage cookies through your browser and Google’s advertising controls. Blocking cookies may limit measurement but should not prevent you from reading the site.
Spam and security protection
Our enquiry form uses technical anti-spam and security controls. Where enabled, these may include Cloudflare Turnstile or Google reCAPTCHA. These providers may process IP address, browser, device and interaction information to determine whether a request is legitimate, under their respective privacy policies.
The floating WhatsApp button opens a conversation with us through WhatsApp and includes the address of the page from which you started the chat. When you use it, WhatsApp and its provider Meta process your phone number, message, page URL and related technical data under their own terms and privacy policy. Do not include sensitive information unless it is necessary for your enquiry.
How we share information
We may share information with personnel and service providers who need it to operate the website, deliver email, prevent abuse, measure advertising or respond to your enquiry. We may also disclose information where required by law, to protect rights or safety, or in connection with a business reorganisation. These parties may process data in countries or regions different from your own.
How long we keep information
We retain enquiry and correspondence information for as long as reasonably necessary to respond, provide requested services, maintain business records, resolve disputes, prevent abuse and meet legal obligations. Technical and advertising records are retained according to the settings and policies of the relevant providers.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction or objection to certain processing of your personal information. You may also withdraw consent where processing is based on consent. These rights may be limited where retention is required for legal, security or legitimate business reasons.
Data security
We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Children
This business website is not directed to children, and we do not knowingly collect personal information from children through it.
Changes to this policy
We may update this Privacy Policy when the website, our services or legal requirements change. The effective date at the top shows the latest revision.
Contact us
For privacy questions or requests, email info@euphonyline.com.
Shenzhen: Floor 7, Building B, Humeiju Business Center, Xinhu Road, Baoan District, Shenzhen, China.
Hong Kong: World Trade Square 21, On Lok Mun Street, Fanling, Hong Kong.